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Changing or Canceling Your Order
We're sorry, but we can't cancel your order, even if it hasn't shipped yet. After you've clicked "Send My Order", your order begins to process. Once you receive your product, you may return any products you don't want by following our
Return Policy.
Cancellations Due to Order Processing Difficulties
Occasionally, orders are cancelled by our system due to processing reasons, including:
- Products are unavailable
- We have problems processing your payment information
- We can't ship to the address you gave us
- There is a duplicate order
If your order is cancelled by us, you'll receive an e-mail labeled "Important Notice About Your Order" which will explain the reason for the cancellation. At that time you can contact Customer Service to try and solve the problem. You won't be billed for cancelled products.
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